The Terms and Conditions are made between you and Vircard Limited, a company registered in Colorado, United States (Company Registration No. 20251675169) (hereinafter referred to as "the Company"). These Terms govern your use of the Vtron Card.
By ordering a Vtron Card, you agree to abide by these Terms and Conditions. It is essential that you read them carefully and consult a professional lawyer if you have any doubts or as may be otherwise necessary.
We reserve the right to (i) reject your application or terminate your access to the Card and/or Account if you fail to meet any criteria outlined below, or (ii) modify the eligibility criteria for registration at any time. By applying for a card, you affirm that:
2.2.1 To complete the KYC verification process and to receive your Card, you acknowledge and agree that the Company may conduct necessary checks, including identification, anti-money laundering, counter-terrorism financing, and KYC, as required by the Company compliance policies and applicable laws.
2.2.2 You agree to promptly provide any required KYC information upon request. You acknowledge that the Company is authorized to collect your personal data for these purposes.
2.2.3 You warrant that you have the authority to provide all KYC information submitted to us.
2.2.4 We reserve the right to refuse to open any Account or Card and may suspend or terminate your use of the Card if (a) satisfactory KYC information is not provided, (b) inaccurate or incomplete KYC information is submitted, (c) we cannot verify your identity based on the submitted information, or (d) there is suspicion of prohibited use of your card and/or account.
For details regarding the personal data collected and utilized by the Company in connection with your Account and Card usage, refer to our Privacy.
You confirm that all information provided (including KYC information) is accurate and complete. You must promptly inform us of any changes to your personal details by contacting Customer Support. We are not liable for any failure to receive correspondence due to outdated or incorrect information.
You irrevocably consent to the Company in collecting, using, processing, and storing your personally identifiable information and financial data, including KYC information, which may be shared with the Card Issuer, the Company affiliates, financial institutions, and other service providers for purposes related to the services offered under these Terms.
Your card is not a credit card and does not provide a credit facility. Transactions may only be completed if there is a sufficient balance in your account. The card operates as a prepaid debit card, deducting from the relevant supported currency upon use based on the balance your have top-up into your card. You must activate your card and top-up your card according to these terms to make purchases. Once your card is activated and top-up, you may use your card to:
Your account linked to the card is not a savings or checking account and does not accrue interest on any balance. The company will not use your funds for investment or lending purposes.
The company is not involved in transactions between you and merchants. All rights and obligations regarding the sale and provision of goods and services rest solely between you and the merchant. The Company has no control over the transaction's fulfillment.
You can Top-up your Account with Supported Currencies via the company's APP and/or website. Upon successful top-up, the company will notify you.
To activate your Card, log in to your Vtron app/website and follow the instructions to set your PIN. You are at all times responsible for maintaining the security of your PIN and any access codes associated with the services under these Terms. Your selected PIN must be designated by you and must not be shared or stored with any other person. If you do so, you will remain liable and responsible for all card activity carried out by the other person.
Where you believe the security of your PIN has been compromised, or lost of card, please contact the company's customer service and follow the procedures we instruct.
Your Card and the corresponding account shall be for your use only and may only be used after the card has been activated. You must keep your PIN and password secure and confidential. It is for your best interest that you must not:
5.2.1 If you forget your password or believe your card and/or corresponding account have been compromised, you should contact customer support immediately. You may reset your password by logging into your Vtron app and/or website at any time.
If you travel around the globe, or change your country of residence that becomes unsupported by Vtron card after signing up for your card, there are situations where you will be prevented from top-up to your card. You will, however, be able to use any balance remaining in your account to conduct transactions in accordance with these Terms and Conditions until the expiry date stated on your applicable card or until your balance is fully utilized, whichever occurs first.
Unless otherwise stated in these Terms and Conditions, should you have any request, issue, or any complaint regarding the card, you may contact Customer Service anytime by email or in-app helping center.
You agree that the Company may monitor and record conversations you have with Customer Support officers for quality assurance, training, or as evidence in any disputes.
8.1.1 Only you, the cardholder, are authorized to use your card and the associated Account. You can utilize your Card to access balance in your card to purchase goods and services from Visa-supported merchants worldwide that accept the Card. However, if a merchant or financial institution does not accept payments via your card, the company will not be liable in such cases. Transactions can only be made when your card has a positive balance. We will not authorize transactions for amounts exceeding your available balance. If such transactions occur, you will be responsible for any resulting Negative Balance, including applicable fees and any costs incurred by us or third parties in recovering the amount owed. If we allow a Negative Balance to occur, it will not set a precedent for future instances.
8.1.2 Each time you make a transaction, your card will be immediately debited for the transaction amount, plus any applicable fees and other amounts we may deduct under these Terms and Conditions. Your balance will be adjusted accordingly.
8.2.1 All fees and charges related to the use of your Card and Account are detailed in the Fees Section. Unless otherwise specified, all applicable fees and charges will be deducted from your balance.
8.2.2 Unless stated otherwise in these Terms and Conditions, all card fees and charges will be deducted from your card balance first. If your card does not have sufficient funds, the transaction may be declined. If the transaction proceeds despite insufficient funds, the company may deduct the fees or charges from your other Vtron accounts or offset the amount due from any subsequent funds added to your Account.
8.3.1 You should keep all vouchers and transaction records, transaction receipts issued by merchants, and check all transaction details and entries by reviewing your transaction records and history on a regular basis. The Company accept no responsibility for your failure to regularly review, reconcile and verify the correctness of your transaction history and details nor your failure to promptly report to us in any discrepancy, errors, omissions or unauthorized transactions in relation thereto.
8.3.2 Details in your transaction history reflected on your card are presumed to be true, correct, and conducted by you unless you notify us in writing of any disputes or inaccuracies thereon within two (2) weeks from the time of transaction.
8.4.1 Please note that once a payment has been authorized or completed, you cannot stop or reverse it. If you wish to receive a refund after a transaction, you must contact the relevant merchant directly. If the merchant agrees to process your refund request, they must issue a valid refund voucher to Vtron before we can credit your account. Vtron will only process the refund once we receive this voucher from the merchant.
8.4.2 Any disputes regarding goods or services obtained using your Card or Account must be addressed directly with the merchant from whom you purchased those goods or services.
8.4.3 We may, at our sole discretion, file a formal dispute with a merchant on your behalf for a transaction you believe warrants a refund or is unauthorized. This is contingent upon your compliance with our requests for information, including proof of transaction and any relevant documentation. If the merchant resolves the dispute in your favor, according to the applicable card network's rules, we will credit your Account with the disputed amount.
Any refunds, payment rebates, or reversals issued by a merchant in connection with a transaction made in a Supported Currency will be credited to your Currency Wallet that holds that currency. If, at the time of the refund, you no longer have the applicable Currency Wallet and have reached the maximum number allowed, we will credit the equivalent amount to your Default Wallet, applying the Conversion Rate in effect at that time. For refunds in an Unsupported Currency, the amount will be converted to SGD at the applicable conversion rate and returned to your Default Wallet. We will refund any currency conversion fee charged on your original transaction, and no additional currency conversion fee will be applied to the refunded amount. Be aware that the amounts returned for Unsupported Currencies and currency conversion fees may differ from the original amounts deducted due to exchange rate fluctuations.
8.6.1 When using your card with certain merchants, such as hotels and car rental services, the merchant may request authorization to debit your account for an amount up to 20% more than the expected total bill to cover additional items or ensure sufficient funds are available. The total authorized amount will not be deducted from your available balance until the authorization is confirmed. Only the actual amount spent or authorized will be deducted from your available balance once confirmed.
8.6.2 You may not use your Card or Account for the following purposes:
You may request a new card or replace an old or faulty card at any time by:
Please bear in mind that card replacements will be subject to a card replacement fee.
9.1.1 Your card may be used to access your card account for purchases from the activation date until the expiry date printed on your card. You can close your card account at any time before the expiration date by contacting Customer Support in-app help center.
9.1.2 After the expiry date, your card cannot be used for transactions at merchants. If we cannot reach you using the contact information in our records six (6) months or more after your card's expiry date, you agree that we may hold your available balance in accordance with applicable laws. Your available balance will be maintained in your account, with funds in other currency Wallets converted at the applicable conversion rate at that time.
You have the option to close your card account and request a refund of your available balance. Upon closing your card account, you may need to return or destroy your card. Regardless, we will automatically cancel the card linked to your account. Please be aware that you cannot close your account if there is an ongoing dispute, investigation, or pending authorization.
9.3.1 You acknowledge that we may immediately restrict, suspend, or terminate your account and/or card without prior notice under the following circumstances:
In the event of suspension, you agree that we may hold your available balance pending any investigations related to our services. We may also disclose information about your breach or suspected breach to law enforcement or relevant authorities. You understand that our decisions regarding termination and access limitations may be based on confidential risk management criteria, and we are not obligated to disclose these procedures to you.
9.3.2 In addition to Clause 9.3.1, we may close your Account and terminate these Terms and Conditions without cause by providing at least thirty (30) days' prior notice.
9.3.3 You may terminate your Card (and Account) by sending a written notice via email to our Customer Support team or through the Vtron app. Upon termination, you must cut the card in half through the chip and magnetic stripe, if possible, and immediately stop using it. You will be responsible for any fees related to this termination as specified by us.
9.3.4 If we terminate under Clause 9.3.1, you will be entitled to a refund of any available balance on your account according to these Terms and Conditions. You agree that along with any other terms that should logically survive, will remain in effect after termination.
If you wish to obtain a full refund of the available balance in your account at any time, please contact Customer Support or in-app help center.
You agree to fully indemnify and hold harmless Vtron and its officers, directors, employees, partners, and agents (collectively, "Indemnitees") from any and all damages, expenses, losses, claims, actions, liabilities, penalties, and costs incurred by any Indemnitee. This includes statutory liabilities, third-party claims, economic losses, accounting fees, and legal costs incurred on a solicitor-client basis. These indemnifications arise from yours:
Your Card(s), Accounts, and the Vtron application and website are provided "as is" and "as available," without any warranties, either express or implied. This includes, but is not limited to, implied warranties of merchantability, fitness for a particular purpose, compliance with descriptions, and non-infringement. Specifically, we do not warrant:
10.3.1 To the fullest extent permitted by law, the Company and its Indemnitees disclaim any and all indirect, incidental, special, exemplary, consequential, or punitive damages (such as loss of business, revenue, profits, or data) that may arise from your access to or use of the Vtron application and/or website, your Card, or your Account, regardless of whether the claim arises in contract, tort (including negligence), or any other legal theory.
10.3.2 Vtron also disclaims all liability relating to your use of or inability to use your Card(s), Accounts, or the Vtron application and/or website, particularly for:
10.3.3 If the company is found liable despite these disclaimers, you agree that no action may be initiated more than two (2) months after the event giving rise to your claim, and Vtron's maximum liability will not exceed US$8,000. This limitation does not affect your rights to claim a return of the available balance under Clause 9.4.
If any provision of these Terms is deemed invalid, the remaining provisions will remain in full force and effect.
Your rights and obligations under these Terms are personal and cannot be transferred to any third party without our written consent. We may transfer our rights or obligations at any time.
Our failure to enforce any provision of these Terms shall not be interpreted as a waiver of our rights or affect the validity of the Terms.
We are not liable for any delays or failures to perform our obligations due to events beyond our reasonable control.
You must comply with all Applicable Laws regarding the use of Card(s), Accounts, and the Vtron application and/or website.
Except for the Indemnitees, no third party has any rights under these Terms.
We may amend these Terms by providing reasonable notice. Changes will be posted on the Website and Vtron app. Continued use of your Card or Account signifies acceptance of the revised Terms.
Notices may be provided to you by various methods, including post, hand delivery, or electronic communication. Notices are deemed received based on the method of delivery.
These Terms constitute the entire agreement between you and the Company regarding the subject matter and supersede all prior communications.
For any complaints about our services, please contact Customer Support or in-app help center.
These terms are governed by the laws of Colorado in the United States of America, and you agree to submit to the exclusive jurisdiction of Colorado, USA courts for any disputes.