User Agreement

Please read the Terms of Use carefully.

Vircard Limited (hereinafter referred to as 'the Company') is a company incorporated in the State of Colorado under the laws of the United States of America. This company provides virtual asset transactions and related services (hereinafter referred to as "the service" or "service"). The company operates the website https://virtronex.com (hereinafter referred to as "this website") Or "website"). For the convenience of this Agreement, the Company, the Website, the mobile application (hereinafter refer to as "the APP"), Vtron card collectively use "we" or other first-person names in this Agreement. As long as the natural person or other subject who visits the website is a user of this website, the convenience of this agreement is as follows, using "you" or other second person. For the convenience of this Agreement, we and you are collectively referred to as "the parties" in this Agreement, and we or you are referred to as the "Party". All contents of this website and the APP are for the convenience of users and may be available in multiple languages. In case of conflict or omission, the English content shall prevail.

1. General Terms

1.1 The User Agreement (hereinafter referred to as "this Agreement" or "these terms and conditions") consists of the main body, Terms of Privacy, Know Your Client and Anti-money-laundering Policy, as well as any rules, statements, instructions, etc. that the company has published or may publish in the future.

1.2. Before using the services offered by the company, you shall read this Agreement carefully and consult a professional lawyer if you have any doubt or as may be otherwise necessary. If you do not agree to the terms and conditions of this Agreement and/or any change made thereto from time to time and at any time, please immediately stop using the service provided by the company. Upon your logging into this Website or using any service offered by the company, or engaging in any other similar activity, it shall be deemed as having understood and fully agreeing to all terms and conditions of this Agreement, including any and all changes, modifications or alterations that this Website and the APP may make changes to this Agreement from time to time and at any time.

1.3. After filling in the relevant information in accordance with the requirements of this Website or the APP, and going through other relevant procedures, you will successfully register yourself as a client of the Company (hereinafter referred to as "Client"); in the process of registration, if you click on the "I Agree", it shall be deemed that you have reached an agreement with the Company by way of electronic signature; or when you use this Website or the APP, you click on the "I Agree" button or a similar button, or if you use the services offered by the company in any of the ways, it shall be deemed that you fully understand, agree to and accept all the terms and conditions under this Agreement, and in this case, the absence of your handwritten signature will not affect the legal binding force that this Agreement may have on you.

1.4. After you become a client of the Company, the account and the corresponding password, which shall be properly kept by you as a client of the Company; Clients shall be liable for all activities and events carried out through their accounts.

1.5. You cannot engage in trading on the digital asset trading platform provided by the Company and gain access to the services that are exclusively available to clients in accordance with the rules and regulations unless and until you become a client of the Company; if you are not a client of the Company, you can only login to browse the Website or APP and have access to other services as are permitted by the rules and regulations.

1.6. Upon registering yourself as a client of the Company and using any of the services and functions offered by the Company, it shall be deemed that you have read, understood this Agreement, and:

  • accepted to be bound by all terms and conditions of this Agreement;
  • You confirm that you have attained the age of 18, or another statutory age for entering into contracts as is required by a different applicable law, and your registration with the Company, purchase or sale via the Website or the APP or card service, release information on this Website or APP and other behaviors indicating your acceptance of the Services offered by the company shall comply with the relevant laws and regulations of the sovereign country or region that has jurisdiction over you, and you confirm having sufficient capacity to accept these terms and conditions, enter into transactions and to use products of the company for transactions.
  • You undertake that all your assets involved in transactions hereunder are legally acquired and owned by you.
  • You agree to undertake any and all liabilities for your own transaction and non-transaction activities as well as any and all profits and losses therefrom.
  • You confirm that the information provided at the time of registration is true and accurate.
  • You agree to comply with any and all relevant laws, including the reporting of any transaction profits for tax purposes.
  • This Agreement is only binding on the rights and obligations between you and us, and does not involve legal relations and legal disputes arising from and relating to the transaction of assets between the users of the company, and between other websites and you.

1.7 Amendment of this Agreement

1.7.1 We reserve the right to amend this Agreement from time to time, and disclose such amendment by way of announcement on the Website and the app without sending a separate notice to you on your rights. The date when the amendment is made will be indicated on the first page of the amended agreement. The amended agreement will take effect immediately upon announcement on the Website and the app. You shall browse this Website from time to time and follow information on the time and content of amendments, if any, made to this Agreement. If you do not agree with the amendments, you shall stop using the services offered by the company immediately; if you continue to use the services offered by the company, it shall be deemed that you accept and agree to be bound by the amended agreement.

2. Registration

2.1 Eligibility for Registration

2.1.1 You confirm and promise that: you shall be a natural person, legal person or other organization with the ability to sign this Agreement and the ability to use the services of the company, as is provided by applicable laws, when you complete the registration process or when you use the services offered by the company in any other manner as is otherwise permitted by the company. Upon clicking on the button indicating that you agree to register, it shall be deemed that you yourself or your authorized agent agrees to the content of this Agreement and your authorized agent will register with the company and use the services offered by the company on your behalf. If you are not a natural person, legal person or organization with the abovementioned ability, you and your authorized agent shall bear all the consequences of that, and the company reserves the right to cancel or permanently freeze your account and to hold you and your authorized agent accountable.

2.1.2 Meanwhile, by accessing and using the services, you represent and warrant that you are not on FATF (Financial Action Task Force) list, or OFAC (Office of Foreign Assets Control of the U.S. Treasury Department) designated "Specially Designated National" list or any other trade or economic sanctions lists, such as the UN Security Council Sanctions list. We maintain the right to select its markets and jurisdictions to operate and may restrict or deny the Services in certain countries at its discretion.

2.2 Purpose of Registration

2.2.1 You confirm and promise that you do not register with the company for the purpose of violating any of the applicable laws or regulations or undermining the order of asset transactions with the company.

2.3 Registration Process

2.3.1 You agree to provide a valid email address, a mobile phone number and other information in accordance with the requirements on the user registration page. You can use the email address, mobile phone number or any other manner permitted by the company to log in to the Website and the app. Where it is necessary and in accordance with the requirements of applicable laws and regulations of relevant jurisdictions, you shall provide your real name, identity card and other information required by applicable laws, regulations, the Terms of Privacy, and anti-money-laundering terms, and constantly update your registration data so that they will be timely, detailed and accurate as is required. All of the original typed data will be referenced as registration information. You shall be responsible for the authenticity, integrity and accuracy of such information and bear any direct or indirect loss and adverse consequences arising out of it.

2.3.2 If any of the applicable laws, regulations, rules, orders and other regulatory documents of the sovereign country or region in which you are based requires that mobile phone accounts must be based on real names, you hereby confirm that the mobile phone number you provide for registration purposes has gone through the real-name registration procedure. If you cannot provide such a mobile phone number as is required, any direct or indirect losses and adverse consequences arising therefrom and affecting you shall be borne by you.

2.3.3 After you provide the required registration information in a legal, complete and valid manner and such information passes relevant verification, you shall have the right to log into the Website and the app as a client of the company.

2.3.4 You agree to receive emails and/or short messages sent by the company related to the management and operation thereof.

2.4 Services

The Website and the app only provides online transaction platform services for you to engage in digital asset trading activities and exchanging fiat currency for cryptocurrencies and vice versa.

2.5 Content of Services

2.5.1 You have the right to browse the real-time quotes and transaction information on the Website and the app, to submit fiat currency for cryptocurrencies and vice versa instructions and to complete the transaction through the Website and the app.

2.5.2 You have the right to view information under your client accounts on the Website and the app to apply the functions provided by the company.

2.5.3 You have the right to participate in the activities organized by the website and the app in accordance with the rules of activities.

2.5.4 Other services that the Website and the app promises to offer to you.

2.6 Service Rules

You undertake to comply with the following service rules:

2.6.1 You shall comply with the provisions of applicable laws, regulations, rules, and policy requirements, and ensure the legality of the source of all assets in your account, and shall refrain from engaging in any illegal activities or other activities that damages the rights and interests of the company or any third party, such as sending or receiving information that is illegal, illicit or infringes on the rights and interests of any other person, sending or receiving pyramid scheme information or information or remarks causing other harms, unauthorized use or falsification of the email header information of the company, inter alias.

2.6.2 You shall comply with applicable laws and regulations and properly use and keep your account password of your financial transactions, and the mobile phone number or email bound with your account that you provide upon registration of your account, as well as the security of the verification codes received via your mobile phone. You shall be solely responsible for any and all your operations carried out using your account with the Website and app and login password, financial transaction password, verification codes sent to your mobile phone or email, as well as all consequences of such operations. When you find that your account, your login password, financial transaction password, or mobile phone verification codes is used by any unauthorized third party, uncover any other problem relating to the security of your account, you shall inform the company in a prompt and effective manner, through email channel, and request the company to temporarily suspend the services to your account with this Website and app. The company shall have the right to take action on your request within a reasonable time; nonetheless, the company does not bear any liability for the consequences that have arisen before such action is taken, including but not limited to any loss that you may sustain. You may not assign your account with the company to any other person by way of donation, lending, leasing, transfer or otherwise without the consent of the company.

2.6.3 You agree to take responsibility for all activities (including but not limited to information disclosure, information release, online click-approving or submission of various agreements on rules, online renewal of agreements or purchase service) using your account and password with the Website, app, and card.

2.6.4 In your digital asset transactions on the Website and app, you may not maliciously interfere with the normal proceeding of the digital asset transaction or disrupt the transaction order; you may not use any technical means or other means to interfere with the normal operation of the Website or the app or interfere with the other users' use of the services; you may not maliciously defame the business goodwill of this Website on the ground of falsified fact.

2.6.5 If any dispute arises between you and any other user in connection with online transaction, you may not resort to any means other than judicial or governmental means to request the company to provide relevant information.

2.6.6 All taxes payable as well as all fees relating to hardware, software and services that are incurred by you in the course of using the services provided by the company shall be solely borne by you.

2.6.7 You shall abide by this Agreement and other terms of service and operating rules that this Website may release from time to time, and you have the right to terminate your use of the services provided by this Website at any time.

3. Product Rules

3.1 Rules for trading products

3.1.1 You undertake that in the process in which you log into the Website and other products offered by the company and engage in transactions with other users, you will properly comply with the following transaction rules.

3.2 Browsing transaction information

3.2.1 When you browse the transaction information on this Website or the app, you should carefully read all the content in the transaction information, including but not limited to the price, consignment, handling fee, buying or selling direction, and you shall accept all the contents contained in the transaction information before you may click on the button to proceed with the transaction.

3.3 Submission of Commission

3.3.1 After browsing and verifying the transaction information, you may submit your transaction. After you submit the transaction, it shall be deemed that you authorize this Website or the app to broker for you for the corresponding transactions, and this Website will automatically complete the matchmaking operation when there is a transaction proposal that meets your price quotation, without prior notice to you.

3.4 Accessing transaction details

3.4.1 You can check the corresponding transaction records in the transaction statements by the Management Center, and confirm your own detailed transaction records.

3.4.2 Revoking/modifying transaction commission. You have the right to revoke or modify your transaction commission at any time before the transaction is concluded.

4. Rights and Obligations of this Website

4.1.1 If you do not have the registration qualifications agreed on in this Agreement, the company shall have the right to refuse to allow you to register; if you have already registered, the company shall have the right to revoke your client account, and the company reserves the right to hold you or your authorized agent accountable. Furthermore, this Website reserves the right to decide whether to accept your application for registration under any other circumstances.

4.1.2 When this Website finds out that the user of an Account is not the initial registrant of that Account, it shall have the right to suspend or terminate the user's access to that Account.

4.1.3 Where by means of technical testing or manual sampling, among others, this Website reasonably suspects that the information you provide is wrong, untrue, invalid or incomplete, this Website shall have the right to notify you to correct or update the information, or suspend or terminate its supply of the services to you.

4.1.4 The company shall have the right to correct any information displayed on this Website when it uncovers any obvious error in such information.

4.1.5 The company reserves the right to modify, suspend or terminate the Services offered by this Website, at any time, and the right to modify or suspend the Service without prior notice to you; if this Website terminates one or more of the Services offered by this Website, such termination by this Website will take effect on the date of announcement of such termination on the Website.

4.1.6 This Website shall take necessary technical means and management measures to ensure the normal operation of this Website, and shall provide a necessary and reliable trading environment and transaction services, and shall maintain the order of digital assets trading.

4.1.7 If you fail to log into this Website using your account number and password for an uninterrupted period of one year, this Website shall have the right to revoke your account. After your account is revoked, this Website shall have the right to offer the client name represented by such account to other applicants.

4.1.8 This Website shall ensure the security of your digital assets by strengthening technical input and enhancing security precautions, and is under the obligation to notify you in advance of the foreseeable security risks in your account.

4.1.9 This Website shall have the right to delete all kinds of content and information which does not conform to laws and regulations or the rules of this Website at any time, and exercise of this right by this Website is not subject to a prior notice to you.

4.1.10 This Website shall have the right to, in accordance with the applicable laws, administrative regulations, rules, orders and other regulatory documents of the sovereign country or region where you are based, request to you for more information or data, and to take reasonable measures to meet the requirements of the local standards, and you have the obligation to provide proper assistance to such measures; this Website shall have the right to suspend or permanently terminate your access to this Website as well as part or all of the services offered by this Website.

4.2 Indemnity

4.2.1 Under any circumstance, our liability for your direct damage will not exceed the total trading fees received incurred by your trading activities in the past three (3) months' use of services offered by this Website.

4.2.2 Shall you breach this Agreement or any applicable law or administrative regulation, you shall pay to us at least US$ Two million in compensation and bear all the expenses in connection with such breach (including attorney's fees, among others). If such compensation cannot cover the actual loss, you shall make up for the difference.

4.3 Our Services

4.3.1. For the avoidance of doubt, the fiat services of the company is provided by Vircard Limited (FinCEN MSB registration number: 31000303178151).

4.3.2. All fiat services made available are provided by Vircard Limited.

4.3.3. In the event you wish to utilize fiat services, you must agree to any terms and conditions, rules, policies (or similar documents) provided by Vircard Limited and provide any information that may be required for the purposes of utilizing such services.

4.3.4. For the purposes of this section, fiat services shall mean any of the following:

  • crediting your fiat account with one or more fiat currencies either via a bank transfer, or with a credit/debit card, and holding such fiat currencies (successfully credited to your fiat account) in custody for you;
  • purchasing digital assets with one or more fiat currencies (either through your fiat account balance or your debit card);
  • selling digital assets for fiat currencies and crediting the corresponding fiat currencies to your fiat account; or
  • withdrawing one or more fiat currencies from your fiat account to your bank account.

4.4 Safeguarding Asset

4.4.1 Upon our receipt of a payment to your Account or the addition of funds thereto, we shall promptly issue the equivalent value of e-money to your Account.

4.4.2 Once we receive the payment or funds client have added, we will promptly deposit the funds into one of our dedicated client money accounts held with large commercial or central banks. These accounts are segregated from our own funds, as required by regulatory standards.

4.4.3 The timing of our receipt of payments or funds is contingent upon the transfer method utilized:

  • For inbound bank transfers, we shall only become aware of the payment once it is credited to our bank account. Upon receipt, we will issue the corresponding e-money to your Account without delay.
  • For payments initiated through the APP (including but not limited to stored card payments, Apple Pay, Google Pay, and other payment methods), we will issue the e-money to your Account immediately upon initiation of the payment, as we receive prior notification. However, safeguarding of these funds shall occur only upon actual receipt of the payment. If the payment has not been received within five (5) business days following the issuance of e-money, we shall safeguard the funds using our own resources.

A "business day" is defined as any day that is not a weekend or a public holiday.

4.4.4 We shall continue to safeguard your funds until such time as they are disbursed. Disbursement occurs when you:

  • Spend or withdraw the funds using your Vtron card;
  • Transfer the funds to another bank account or to another Vtron user; or
  • Utilize the funds in any other permitted manner.

By utilizing our services, you acknowledge and agree to the terms outlined herein regarding the issuance of e-money and the safeguarding of your funds.

5. The Right to Injunctive Relief

5.1 Both you and we acknowledge that common law remedies for breach of agreement or possible breach of contract may be insufficient to cover all the losses that we sustain; therefore, in the event of a breach of contract or a possible breach of contract, the non-breaching party shall have the right to seek injunctive relief as well as all other remedies that are permitted under common law or equity.

6. Limitation and Exemption of Liability

6.1. You understand and agree that under no circumstance will we be held liable for any of the following events:

  • loss of income;
  • loss of transaction profits or contractual losses;
  • disruption of the business;
  • loss of expected currency losses;
  • loss of information;
  • loss of opportunity, damage to goodwill or reputation;
  • damage or loss of data;
  • cost of purchasing alternative products or services;
  • any indirect, special or incidental loss or damage arising from any infringement (including negligence), breach of contract or any other cause, regardless of whether or not such loss or damage may reasonably be foreseen by us, and regardless of whether or not we are notified in advance of the possibility of such loss or damage.
  • Items 1 to 9 above are independent of each other.

6.2. You understand and agree that we shall not be held liable for any damages caused by any of the following events:

  • Where we are properly justified in believing that your specific transactions may involve any serious violation or breach of law or agreement;
  • Where we are reasonably justified in believing that your conduct on this Website is suspected of being illegal or immoral;
  • The expenses and losses arising from the purchase or acquisition of any data, information or transaction, etc. through the services offered by this Website;
  • Your misunderstanding of the Services offered by this Website;
  • Any other losses related to the services provided by this Website, which cannot be attributed to us.

6.3. Where we fail to provide the Services or delay in providing such Services due to information network equipment maintenance, information network connectivity failures, errors in computer, communications or other systems, power failures, weather conditions, unexpected accidents, industrial actions, labour disputes, revolts, uprisings, riots, lack of productivity or production materials, fires, floods, storms, explosions, wars, failure on the part of banks or other partners, collapse of the digital asset market, actions by government, judicial or administrative authorities, other acts that are not within our control or beyond our inability to control, or due to causes on the part of third parties, we shall not assume any responsibility for such failure to provide service or delay in providing services, or for the resultant loss you may sustain as a result of such failure or delay.

6.4. We cannot guarantee that all the information, programs, texts, etc. contained in this Website are completely safe, free from the interference and destruction by any malicious programs such as viruses, trojans, etc., therefore, your log-into this Website or use of any services offered by this Website, download of any program, information and data from this Website and your use thereof are your personal decisions and therefore you shall bear the any and all risks and losses that may possibly arise.

6.5. We do not make any warranties and commitments in connection with any of the information, products and business of any third party websites linked to this Website, as well as any other forms of content that do not belong to us; your use any of the services, information, and products provided by a third party website is your personal decision and therefore you shall assume any and all the responsibilities arising therefrom.

6.6. We do not make any explicit or implicit warranties regarding your use of the Services offered by this Website, including but not limited to the applicability, freedom from error or omission, consistency, accuracy, reliability, and applicability to a specific purpose, of the services provided by this Website. Furthermore, we do not make any commitment or guarantee in connection with the validity, accuracy, correctness, reliability, quality, stability, integrity and timeliness of the technology and information covered by the services offered by this Website. Whether to log in this Website or use the services provided by this Website is your personal decision and therefore you shall bear all the risks and possible losses arising from such decision. We do not make any explicit or implicit warranties in connection with the market, value and price of digital assets; you understand and acknowledge that the digital asset market is unstable, that the price and value of assets may fluctuate or collapse at any time, and that the transaction of digital assets is based on your personal free will and decision and therefore you shall assume any and all risks and losses that may possible arise therefrom.

6.7. The guarantees and undertakings specified in this Agreement shall be the only guarantee and statements that we make in connection with the Services provided by us under this Agreement and through this Website, and shall supersede any and all the warranties and commitments arising in any other way and manner, whether in writing or in words, express or implied. All these guarantees and statements represent only our own commitments and undertakings and do not guarantee any third party's compliance with the guarantees and commitments contained in this Agreement.

6.8. We do not waive any of the rights not mentioned in this Agreement and to the maximum extent permitted by the applicable law, to limit, exempt or offset our liability for damages.

6.9. Upon your registration of your account with this Website, it shall be deemed that you approve any and all operations performed by us in accordance with the rules set forth in this Agreement, and any and all risks arising from such operations shall be assumed by you.

7. Termination of Agreement

7.1. This Website shall have the right to cancel your account with this Website anytime, and this Agreement shall be terminated on the date of the cancellation of your account.

7.2. This Website shall have the right to terminate all Service offered by this Website to you anytime, and this Agreement shall terminate on the date of termination of all services offered by this Website to you.

7.3. After the termination of this Agreement, you do not have the right to require this Website to continue to provide you with any service or perform any other obligation, including, but not limited to, requesting this Website to keep or disclose to you any information in your former original account, or to forward to you or any third party any information therein that is not read or sent.

7.4. The termination of this Agreement shall not prevent the observant party from demanding the breaching party to assume other liabilities.

8. Intellectual Property

8.1. All intellectual achievements included in this Website, including, but not limited to, website logos, databases, website design, text and graphics, software, photos, videos, music, sounds and any combinations of the aforementioned files, and the intellectual property rights of software compilation, associated source code and software (including small applications and scripts), Vtron card shall be owned by the company. You may not copy, modify, transmit or use any of the foregoing materials or content for commercial purposes.

8.2. All rights contained in the name of this Website (including but not limited to business goodwill and trademarks, logos) shall be owned by the Company.

8.3. Upon accepting this Agreement, it shall be deemed that you, on the basis of your own free will, have transferred and assigned exclusively and free of charge to this Website all copyright of any form of information that you publish on this Website, including, but not limited to copyrights, distribution rights, lease rights, exhibition rights, performance rights, projection rights, broadcasting rights, information network dissemination rights, shooting rights, adaptation rights, translation rights, compilation rights and other transferable rights that copyright owners are entitled to, and this Website shall have the right to sue for any infringement on such copyright and obtain full compensation for such infringement. This Agreement shall apply to any content that is published by you on this Website and is protected by copyright law, regardless of whether the content is generated before or after the signing of this Agreement.

8.4. You shall not illegally use or dispose of the intellectual property rights of this Website or any other person during your use of the services offered by this Website. For any information that you publish on this Website, you may not publish or authorize other websites (or media) to use such information in any manner whatsoever.

8.5. Your log into this Website or use of any of the services offered by this Website shall not be deemed as our transfer of any intellectual property to you.

9. Calculation

9.1 All the transaction calculations are verified by us, and all the calculation methods have been posted on the Website, but we cannot ensure that your use of this Website will not be disturbed or free from errors.

10. Export Control

10.1 You understand and acknowledge that in accordance with relevant laws, you shall not export, re-export, import or transfer any material (including software) on this Website; therefore, you hereby undertake that you will not voluntarily commit or assist or participate in any of the above export or related transfer or other violations of applicable laws and regulations; if you uncover any of the aforementioned events, you will report to us and assist us in handling them.

11. Transfer

11.1 The rights and obligations agreed in this Agreement shall be equally binding on the assignees, the heirs, executors and administrators of the parties hereto who benefit from the rights and obligations. Without our consent, you may not transfer to any third party any of your rights or obligations hereunder, provided, however, we may, at any time, assign our rights and obligations under this Agreement to any third party with thirty (30) days' notice to you.

12. Severability

12.1 If any provision of this Agreement is found unenforceable, invalid or illegal by any court of competent jurisdiction, validity of the remaining provisions of this Agreement shall not be affected.

13. No Agency

13.1 Nothing in this Agreement shall be deemed to have created, implied or otherwise treated us as your agent, trustee or other representative, unless it is provided otherwise in this Agreement.

14. Waiver

14.1 Our or your waiver of the right to hold the other party liable for breaches of agreement or any other liability as is agreed upon in this Agreement shall not be construed or deemed as a waiver of the right to hold the other party for other breaches of contract; a failure to exercise any right or remedy shall not be construed in any way as a waiver of such right or remedy.

15. Entry into Force and Interpretation of the Agreement

15.1 This Agreement shall enter into force when you click through the registration page of the Website or the company's application, complete the registration procedures, and shall be binding on you and this Website.

15.2 The ultimate power of interpretation of this Agreement shall be vested in this Website.